You have 14 days from the date of delivery to request a return.
To start a return, contact us at hello@nofilterbebe.com with your order number.
To be eligible for a return, items must be:
We do not accept returns on sale items or gift cards.
For hygiene reasons, all returns are inspected upon arrival. Items that do not meet the above requirements will not be refunded and will be made available for collection at your own cost.
Once we receive and inspect your return, we will notify you of the outcome. Approved refunds are issued to your original payment method within 10 business days. Please allow additional time for your bank or card provider to process the refund.
If more than 15 business days have passed since your return was approved, contact us at hello@nofilterbebe.com.
We do not offer direct exchanges. If you would like a different size or item, please return your original order and place a new one.
Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us at hello@nofilterbebe.com immediately with your order number and photos. We will resolve the issue at no cost to you.
If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days of delivery for any reason, in accordance with EU consumer protection law and EU Directive 2023/2673.
Items must still meet return eligibility requirements and be accompanied by proof of purchase.
You may exercise your right of withdrawal by contacting us at hello@nofilterbebe.com. We will confirm receipt by email. Refunds will be issued within 14 days of receiving your withdrawal request, or once we have received the goods back, whichever comes later.
If your order is delivered within the United Kingdom, you have the right to cancel your order within 14 days of delivery for any reason, in accordance with the Consumer Contracts Regulations 2013.
Items must still meet return eligibility requirements and be accompanied by proof of purchase.
To exercise this right, contact us at hello@nofilterbebe.com. We will confirm receipt by email. Refunds will be issued within 14 days of receiving the goods back.
If our carrier is unable to deliver your parcel, they will leave a collection notice with instructions on how to arrange collection or redelivery. The time your parcel is held varies by carrier and location and is outside our control.
If the parcel is returned to us uncollected, and the delivery failure is not attributable to us, we will consider the order cancelled upon receipt of the parcel back at our warehouse. We will issue a refund minus the original outbound shipping cost once the parcel has been received and inspected.